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ompensation and benefit management doesn’t have to be complex. But for businesses and individuals alike, checking balances, claiming repayment or distributing vouchers still requires effort and time. With Coverflex AI within WhatsApp, we bring that which is already found within the daily routine of millions of people into the very messaging program. An intuitive, instant frictionless experience.

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An amendment that is user-verified

During our early testing–done privately, i.e., without public notification–interactions switched over to WhatsApp immediately by 10%. Users discovered the feature organically and started using it. That identifies a clear trend here: people want help within the space they already occupy, they need instant answers without having to download new apps, and they like virtual assistants that understand them.

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Real-life examples

Through Coverflex AI on WhatsApp, previously separate processes become as simple as sending a message:

  • Award an immediate childcare voucher against a year's nursery fees, tax-free and exempt from Social Security–and the school gets paid within two business days;
  • Request a refund by only snapping a photo of the invoice and stating the appropriate category;
  • Verify and confirm health insurance coverage for on-the-spot decisions immediately, 100% on WhatsApp;
  • Check your balance and confirm any queries concerning the use of the Coverflex application;
  • Speak with Coverflex AI by voice messages exactly like you are chatting with your friend or your friends.

And that's just the beginning of what's possible.

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Another way of getting an edge

Instead of launching another channel, Coverflex AI on WhatsApp is a paradigm shift in user experience. Instead of requiring people to adapt to new channels, we inject value into channels that users already comprehend and use daily.

We believe that true innovation around pay and rewards isn’t exponential growth of apps but development of processes that become seamless, immediate, and integrated into daily life.

That's just the start. Coverflex AI on WhatsApp will keep improving, with more intelligent flows and features. Our goal is simple: make interacting with pay simpler for all, that way businesses and their workers have more time for the things that matter.

About

Coverflex Team

Coverflex is on a mission to improve the way companies compensate their people, making it more transparent, flexible and easier for everyone to make the most of what they get. Through a fully digital solution, Coverflex helps companies manage every part of compensation beyond salary — benefits, insurance, meal allowance and exclusive discounts — while empowering people to spend on what suits them best.