o you already use Coverflex but still have questions about our product?
After our first article, where we answered the most frequently asked questions about Coverflex, today we're taking a second look at the topic. Read on and if you still have questions, don't hesitate to contact us in the chat or using the e-mail [email protected]!
1. I can't log in. How can I access the app?
If you're having trouble accessing the app:
- Is it your first login?
To log in to the app for the first time, click on the link in the invitation email that your company sent you. After confirming your details and setting a password, you can log in as usual, either in the app or the web app.
The link in the email has expired? Don't worry! You can request a new link from the person in charge at your company or directly from us, via our chat or by e-mail, to [email protected].
- Is it not your first login?
If you can't access the app because you've forgotten your password, you can ask for it to be reset. You'll receive an e-mail with a link to set a new password.
Your e-mail and password have been entered correctly but you can't access the app? After this first step, you'll receive an SMS with a verification code, which can take up to 10 minutes to arrive to your phone. If you haven't received the code after this time and your mobile phone number is correct, you can request a new code.
This double verification is necessary and cannot be disabled, unless your company has Single Sign-On (SSO), in which case you will only be asked for your e-mail and password.
2. Does my balance roll from month to month?
The balance on your Coverflex card can be accumulated, so you don't have to spend it all in one month. Do you want to make a bigger purchase in a few months' time or save your balance for Christmas shopping? You can do it!
3. How can I transfer the benefits balance to my account?
Your flexible benefits balance can't be transferred to your account, and the same happens with you meal card balance. This is a way of ensuring that the balance is used in the flexible benefits categories you have access to.
4. How can I access the discounts on the platform?
Coverflex currently has dozens of discounts for you, which you can check in your app. And you don't need to pay with your Coverflex card to be able to use them. It's the fact that you're a Coverflex user that gives you this perk!
5. My card hasn't arrived yet. Where is it?
Coverflex cards are ordered by your company, which can choose whether it wants the cards sent to the company's address or the employee's address. If your card has been sent to the company's address, please wait for the person responsible for Coverflex in your company to contact you. If it has been sent to your address (you should have received a confirmation request), your card is on its way and will take up to 10 working days to arrive!
6. How does the reimbursement feature work?
In order to guarantee the integrity of expenses for some benefit categories, it is not possible to use the Coverflex card to pay for them. How does it work then?
- After the purchase, you must submit the invoice in your app - check whether it should contain the company's tax details or your own (you can find this information in the app). The expense amount is held in your benefits balance until the reimbursement is approved;
- Your company (the person responsible for managing compensation) is notified of the reimbursement request and can review all the details on the platform. Depending on to the company's policy, the reimbursement will either be accepted or refused;
- When confirmed, the amount of the expense is transferred from your benefits balance to your bank account. If not confirmed, the amount is refunded to your benefits balance.
We hope to have simplified and answered your questions in this article. Do you have any other questions you'd like us to answer? Send us all your questions to [email protected].
