Privacy Notice – WhatsApp Support Channel

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Last updated: 15/04/2025

This Privacy Notice applies exclusively to the use of Coverflex’s support channel via WhatsApp.

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1. Who is the data controller?

The data controller is Universal Cover, S.A., headquartered at Avenida Barros e Soares, 423, Braga, Portugal, with tax identification number 515428515.

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2. What personal data do we process?

For the purpose of authentication and support via WhatsApp, we process the following data:

• Phone number (linked to your Coverflex account)

• Tax Identification Number (NIF)

• Content of messages exchanged in the context of support

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3. What are the purposes of the processing?

• To confirm that the phone number used matches the one registered in your Coverflex account

• To validate the user’s identity based on an additional identifier (NIF)

• To provide user support and respond to support requests

• To ensure traceability and security of interactions

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4. What is the legal basis for the processing?

The processing is based on Coverflex’s legitimate interest in providing a direct, efficient, and accessible support channel, while ensuring proper user identification with minimal impact on their rights.

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5. Does the processing involve third parties?

Yes. This channel uses the infrastructure of the WhatsApp service, operated by WhatsApp Inc., a company within the Meta Platforms, Inc. group, based in the United States.

For users in the European Union, the entity responsible for data processing in the context of this service is Meta Platforms Ireland Limited.

Using WhatsApp may involve the transfer of your personal data outside the European Economic Area, namely to the United States.

These transfers are protected by mechanisms recognized by the European Commission:

• WhatsApp Inc. is certified under the EU-U.S. Data Privacy Framework, which ensures an adequate level of data protection under Article 45 of the GDPR;

• In some cases, Standard Contractual Clauses approved by the European Commission or Binding Corporate Rules (BCRs) adopted within the Meta group may also apply.

For more information, you may consult WhatsApp’s privacy policy here:

https://www.whatsapp.com/legal/privacy-policy-eea

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6. What are your rights?

Under applicable data protection laws, you may exercise the following rights:

• Access

• Rectification

• Erasure

• Objection

• Restriction of processing

• Data portability

To exercise any of these rights, please contact us at: [email protected]

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7. Is the use of this channel mandatory?

No. The use of this channel is completely optional. You may continue to contact Coverflex through the usual channels available on the app or website.

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8. Contact

For additional questions about this Privacy Notice or how we process your data, you can reach us at: [email protected]

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✅ Acceptance

Before we can provide support via WhatsApp, you will be asked to accept this Privacy Notice. You will be prompted at the beginning of the conversation and simply need to reply “I accept”.