hen we launched Coverflex AI, we wanted to create something to simplify things and get instant answers. While for companies it means efficiency and data to support business decisions, for employees it’s even easier: simplifying everyday life.
From tax-related questions to instant verification of balances of benefits or meal vouchers, and from insurance-related queries regarding your health insurance to reimbursements, Coverflex AI is an always-available assistant tool accessible anywhere.
Now you will also be able to reach them on WhatsApp, the channel that millions of users consume every day.
Where employees apply Coverflex AI the most
Based on actual use, the most common cases are:
- Convenient reimbursement requests: you only need to snap a photo of an invoice.
- Verification of balance in real-time: see, in seconds, the amount remaining on the Coverflex card.
- Benefit usage reports: more employees are keeping tabs on their balance by benefit category, often by month.
- Clearer insurance details for healthcare: confirm if consultation or treatment is covered.
- Accessible benefit policies: check if an expense is allowable by company policy.
- Voice interaction: converse with Coverflex AI as you would chat with any contact/group chat on WhatsApp.
Everyday examples
Some of the most frequently cited use cases by employees are here:
- An employee seeks to verify if a certain medical procedure is covered by their health insurance and is given an immediate reply.
- The customer is not certain if their meal ticket can be used at a selected supermarket and checks eligibility in seconds.
- A worker needs immediate guidance on how to exempt a specified expense from taxes and gets direct answers with no help.
- An employee asks a question about a product and Coverflex AI responds as if chatting with someone from the support team.
A new experience for employees
Coverflex AI places benefits in reach of individuals. It does away with hours of waiting, reduces uncertainty, and places essential information in the same medium that employees already converse with their families and friends.
It's not just a feature but an experience that seeks to make workers' lives simpler and provide them with time for whatever else. The best use cases also confirm an unquestionable trend: workers like fast, easily accessible, and reliable solutions.
And that's only the beginning. Coming next will be extending the range of interaction such that an increasing number of compensation and benefits situations will be determined in seconds–without friction.
